Refunds & Returns Policy

Can I cancel my order?

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us by email support@askelectronics.shop  within 12 hours of placing it.

Can I get a refund if something is wrong with my order?

Within 14 days of receiving the parcel, you can ask us for:

• A full refund if you don’t receive your order
• A full refund if your order does not arrive within the guaranteed time (5 business days not including 1 business day processing time)
• A full or partial refund if the item is not as described

Full refunds are not available under the following circumstances:

• Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page https://askelectronics.shop/contact-us  and we will refund the purchase price.

How do refunds, returns, and exchanges work on AskElectronics.shop ?

In case your received a damaged or incorrect products, you should to submit a photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.

If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.

Missing order: In case a package is delivered (based on tracking number update) but you claims that they did not receive the item, you must submit a claim to the shipping carrier directly.

How is a refund done?

In case of a refund request, please send the item back to our warehouse location 15795 ROCKFIELD BLVD SUITE G IRVINE, CA 92618, USA and provide us with a tracking number. Once that is done, we will refund you the cost of the product. Please note that the cost of shipping is non-refundable.

Can I return an item for an exchange instead of a refund?

Yes, you can! Kindly use Contact Us https://askelectronics.shop/contact-us form to discuss the details with us.

Can I return my purchase?

All our products are backed with a 14-day money back guarantee. Just contact us at support@askelectronics.shop and we will refund the purchase price.

If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

Please contact us at support@askelectronics.shop first and we will guide you through the steps. We are always ready to give you the best solutions!

What type of goods can be returned?

We accept the returns of goods of both proper and improper quality if the return has been done within the return window.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@askelectronics.shop or use Contact Us page https://askelectronics.shop/contact-us first and we will guide you through the steps

Please note that after we have approved the order refund, return, or exchange, the product must be returned to our warehouse at the following address: 15795 ROCKFIELD BLVD SUITE G IRVINE, CA 92618, USA

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Please do not send your purchase back to us unless we authorize you to do so.

Are there any items I can’t return?

Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:

• Face and body products if opened, used, or have a broken protective seal
• Underwear if the hygiene seal is not intact or any labels have been broken
• Swimwear if the hygiene seal is not intact or any labels have been broken
• Pierced jewellery if the seal has been tampered with or is broken